The fact of the matter is, you won’t be the GM forever. Face it – you’re getting older, and if you’re carrying too much of the day to day running of things on your shoulders, it will be bad for the company when you go to Meet your Maker. You need to train up, and delegate. Delegation is the key to Hospitality success – from the office, to the restaurant, to the housekeeping, to the book work, you need to always be looking for effective people to delegate to.
But, these people need training, and they usually have to start at the bottom. The best GM’s were once waiters, waitresses, chef’s assistants or even cleaners! They need to the workings of the machine inside out. And http://www.hittraining.co.uk/ might be the place to start. Head on over there now and check it out.
The time comes in the life of most hospitality businesses when change is needed. Perhaps it will be as simple a redecorate that you can manage yourself – particularly if you’re a smaller business. But for larger hotel complexes or chains, getting a professional in to help you create the look and feel you’re going for might be just the boost you need to relauch a tired old establishment.
The British Institute of Interior Designers is a good place to start if you’re looking for that sort of help. They can link you up with the right person for you, and who knows what you could create together?
Head over there now if you’ve got a project of this sort on the horizon. http://www.biid.org.uk/
In the Hospitality Industry, you need to know what’s going on with the industry as a whole. Innovations are always being made, and changes in the law are always affecting the way we do business – so you have to keep up, or you’ll simply die. Or worse, become illegal!
The British Hospitality Association is useful for keeping up. They’re not as practical as the Institute of Hospitality – but they keep you involved and informed on the modern direction and shape of the industry, especially from a political and legal point of view.
The Hospitality Institute is, it’s far to say, the professional body for managers and aspiring managers in the hospitality industry. If you find yourself needing to get a bit of paper that says you can do the job, these boys are the “Go To” for such things. Not only that, but they provide plenty of resources for career development and managerial strategy for those in the industry. It’s definitely worth checking out. To GM’s especially, it’s a good idea to get your head round this stuff so as to help you with selecting the right staff to move into managerial positions, as well as giving you a place to direct them if you’re looking to expose them to further training and more experience.
Worth a look. Click Here